Effective Date: October, 31, 2025
Website: https://nuzzlepillow.us
Contact Email: info@nuzzlepillow.us
Phone: (657) 713-0207
Address: 909 E 5th St Apt A3, Brooklyn, NY 11230
Our Commitment
At Nuzzle Pillow, your satisfaction is our top priority.
If you’re not completely happy with your purchase, we’ll work with you to make it right through our easy and transparent return process.
Return Eligibility
To qualify for a return or refund:
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Your item must be unused, unwashed, and in its original packaging.
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Returns must be requested within 30 days of delivery.
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Proof of purchase (order confirmation or receipt) is required.
Please note:
Items showing signs of wear, damage, or alteration may not be eligible for a refund.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
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Pillows or bedding products that have been opened or used
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Gift cards or digital items
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Items marked as “Final Sale” at checkout
If you are unsure whether your product qualifies, please contact our support team before initiating a return.
How to Start a Return
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Email us at info@nuzzlepillow.us with your order number and reason for return.
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Our team will review your request and provide you with a Return Authorization and return instructions.
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Securely package your item and ship it to the address provided.
Unauthorized returns may not be accepted.
Return Shipping
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Customers are responsible for return shipping costs, unless the product is defective or an incorrect item was sent.
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We recommend using a trackable shipping service and keeping your receipt.
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We are not responsible for items lost during return transit.
Refunds
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Once your return is received and inspected, you’ll receive an email confirmation.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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Shipping fees (if any) are non-refundable.
Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Exchanges
If you received a damaged or defective product, please contact us within 7 days of receiving your order.
We’ll replace the item at no additional cost once verified with photo or video proof.
Cancellations
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Orders can be cancelled within 24 hours of purchase before they are processed or shipped.
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Once shipped, the order follows the return process described above.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Check your bank account or card statement again.
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Contact your payment provider — it may take some time before your refund is officially posted.
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If you’ve done all of this and still haven’t received your refund, please contact us at info@nuzzlepillow.us.
Contact Us
If you have any questions or concerns about returns or refunds, please reach out to us:
📧 info@nuzzlepillow.us
📞 (657) 713-0207
🏠 909 E 5th St Apt A3, Brooklyn, NY 11230
