Effective Date: October, 31, 2025
Order processing
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Orders are typically processed within [X] business days (excluding weekends and holidays) from the time payment is confirmed.
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If there is a delay, you will be notified via email.
Shipping methods & delivery times
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Domestic (U.S.): We ship via [carrier name e.g., USPS, UPS, FedEx] with standard delivery in approximately [X–Y] business days after fulfillment.
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International shipping: [If applicable] delivery may take [X–Y] business days, and the customer is responsible for any customs/import duties.
Shipping rates
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Shipping costs are calculated at checkout based on carrier rates and destination.
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Free shipping may apply for orders over [insert amount] (if applicable).
Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track the progress with the carrier.
Incorrect or incomplete address
It is your responsibility to provide a correct shipping address. If your shipment is returned due to an incorrect address, additional shipping charges may apply.
Lost or damaged shipments
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If your order is lost or damaged in transit, please contact us at info@nuzzlepillow.us within [X] days of expected delivery.
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We may request proof of damage (e.g., photos of packaging) to file a claim with the carrier.
Delays
Shipping times are estimates only and not guaranteed. Delays due to carrier issues, customs, weather, or other events beyond our control are possible. We are not liable for such delays, but will assist where we can.
3. Refund & Return Policy
Effective Date: [Insert date]
General return eligibility
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You may return most new, unopened items within [30] days of delivery for a full refund or exchange (unless otherwise specified). Items must be in their original packaging and condition.
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To initiate a return, contact us at info@nuzzlepillow.us with your order number and reason for return.
Return shipping
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Unless the item is defective or the return is due to our error, you are responsible for return shipping costs.
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We recommend using a trackable shipping method; we cannot guarantee we will receive the returned item.
Refund processing
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Once your return is received and inspected, we will notify you of approval or rejection.
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Approved refunds will be processed to your original payment method within [X] business days.
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Please note: It may take additional time for your bank or credit card company to post the refund.
Exchanges
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If you wish to exchange an item (for a different colour/size), please contact us at info@nuzzlepillow.us. Exchanges are subject to availability.
Defective or wrong items
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If you receive a defective or incorrect item, please notify us within [7] days of delivery. We will arrange for a replacement or refund (including return shipping at our cost).
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Provide photos or other requested information to expedite the process.
Items not eligible for return
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Items damaged due to misuse, wear and tear, or not in resalable condition.
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Items marked “final sale” or “non-returnable” at the time of sale.
Cancellation
Orders may be cancelled prior to shipping. Once shipped, returns must follow the process above.
